1. Orders & Payments
Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and other secure payment options shown at checkout.
Q: Can I change or cancel my order after placing it?
A: If your order hasn’t been processed yet, contact us at 📧 customerservices@parryphernalia.co.uk and we’ll do our best to help.
2. Shipping
Q: How long will delivery take?
A: Standard UK shipping takes 3–5 business days. Express shipping is 1–2 business days. International orders usually arrive within 7–14 business days.
Q: Do you ship internationally?
A: Yes, we ship worldwide. Please note that customs duties or taxes may apply depending on your country.
Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking number via email.
3. Returns & Refunds
Q: What is your return policy?
A: You can return most items within 30 days of delivery, provided they are unused and in original packaging.
Q: How do I start a return?
A: Contact us at 📧 customerservices@parryphernalia.co.uk with your order number and reason for return. We’ll provide instructions.
Q: When will I receive my refund?
A: Refunds are processed within 7–10 business days after we receive your return.
4. Products
Q: Are your products eco-friendly or sustainably sourced?
A: We carefully select items that align with our values of calm, connection, and everyday joy. Sustainability is a priority, and details are listed on each product page.
Q: Do you offer gift cards?
A: Yes, digital gift cards are available and can be purchased through our store.
5. Accounts & Newsletters
Q: Do I need an account to shop?
A: No, you can check out as a guest. However, creating an account lets you track orders and save your details for faster checkout.
Q: How do I subscribe to your newsletter?
A: You can sign up via the form at the bottom of our website to receive updates, offers, and inspiration.
6. Contact
Q: How can I reach you?
A: Email us at 📧 customerservices@parryphernalia.co.uk or use the contact form on our website.