1. Introduction

We want you to feel confident shopping with Parryphernalia. If something isn’t right, this policy explains how returns and refunds work.

2. Returns

    • You may return most items within 30 days of delivery.

    • Items must be unused, in their original packaging, and in resalable condition.

    • Certain products (e.g., digital downloads, personalized items, or hygiene-sensitive goods) may not be eligible for return. These will be clearly marked at checkout.

3. Refunds

    • Once we receive and inspect your return, we’ll notify you of approval or rejection.

    • Approved refunds will be processed to your original payment method within 7–10 business days.

    • Shipping costs are non-refundable unless the item was faulty or incorrect.

4. Exchanges

    • If you received a defective or incorrect item, we’ll replace it free of charge.

    • For other exchanges (e.g., different size or product), you may need to cover return shipping.

5. How to Return an Item

    1. Contact us at 📧customerservices@parryphernalia.co.uk with your order number and reason for return.

    1. We’ll provide instructions and the return address.

    1. Package the item securely and send it back using a trackable shipping service.

6. Late or Missing Refunds

    • If you haven’t received your refund after 10 business days, first check with your bank or card provider.

    • If the issue persists, contact us at 📧 customerservices@parryphernalia.co.uk and we’ll help resolve it.

7. Contact Us

For any questions about this policy, please reach out:
📧 admin@parryphernalia